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Make a claim

We know that you're experts at your craft, and that you never want to be in a position where you need to make a claim, but from time to time it can happen. Rest assured, you're in safe hands with Rhino. Hear from Billy, who needed to make a claim after his tools were stolen.

Claims information

You should notify any claim or potential claim as soon as possible using the appropriate contact details below:

Tools in Transit Claims

Please note: If your policy number contains 'TTR/CP' then please contact CoPlus.

If your policy number does not contain 'TTR/CP' then please contact Davies Group. Details listed below.


CoPlus Tools Claims

Call the CoPlus claims department on: 0333 241 9553

Please quote “Tools in Transit” in all communications.

Our claims line is open 24 hours a day, 365 days a year to assist you.

Or you can write to us at:

Floor 2
Norfolk Tower
48-52 Surrey Street

Your details will be passed to our claims team who will handle your claim. Any queries in relation to your claim, after the initial notification, should be directed to the claims team.


Davies Group Tools Claims

Claims should be made by contacting the Direct Group as soon as possible but in any event within 28 days of discovery of the any incident likely to give rise to a claim under this insurance.

You must also report the theft of any tools in transit to the Police within 48 hours of discovery and obtain a crime reference number in support of a theft claim.

Claims can be notified by:

Telephone: 0203 794 9305
Or by post:

Davies Group
PO Box 1291

Please ensure your policy number is quoted in any correspondence to assist a quick and efficient response.


Gadget & Mobile Phone claims

For Gadget and Mobile Phone claims, please contact the insurer as soon as possible, ideally within 48 hours of the discovery of any incident.

Tel: Direct Group Limited on 0203 794 9297



All other claims

Claims should be made by contacting Rhino Claims as soon as soon as possible by:

Telephone: 01455 852100
Or by post:

Claims Department
Rhino Protect Ltd
Windsor House
Troon Way Business Centre
Humberstone Lane

Note that for Employers Liability and Public Liability your claim will be referred to the Insurers of your policy to undertake an assessment of your claim and an acknowledgement will be provided accordingly.

Please ensure your policy number is quoted in any correspondence to assist a quick and efficient response.

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