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Tradesman Insurance and the Importance of Customer Service

Rhino Trade Insurance 21 January 2023

Looking to change your trade insurance but worried about who to choose? There are various reasons why you sift through different insurance brokers; it doesn't always come down to the cost. More often than not, along with providing affordable insurance policies, tradespeople pick us because we have a personality behind our brand and have mastered the art of customer service

At Rhino Trade Insurance, our team is here to serve your business's needs, whether supplying you with a comprehensive insurance policy or helping with your claim. Let's discuss some of the main reasons why people choose us for our service. 

Prioritising the tradespersons needs

A business's success depends on providing excellent customer service. How responsive, helpful and knowledgeable an insurer is should be a factor in the purchasing decisions of any tradesperson looking for cover.

Whether it's through visiting our website and using our slick quote engine, or calling up our sales department and hearing our unique call direction voiceover (trust us, it's worth your time!), great customer service is paramount to our business. We try our best to understand the issues you face and the needs of your business when providing you with a quote. There is no one-size-fits-all when it comes to trade insurance.

Faster, effective resolutions.

Our underwriting team have not only spent many hard hours designing comprehensive cover for almost every trade imaginable, but our claims team have swift practices in place to help speed up the claims process.

We don't think you should spend every hour on the phone with your insurer wondering what's going on with your claim. We aim to process claims within 24 hours of it coming in. 

As we'll discuss, having a great relationship with our tradespeople means that we can solve disputes promptly. Requesting the correct information, providing helpful guides and keeping up to date with the tradesmen or women in question help us give the best service possible. 

Transparency is key

Insurance jargon can be confusing and difficult to wrap your head around. That's why Rhino has always taken the approach to simplify 'insurance talk' and make it easier to understand. We even have our policy documents open and available to download before you purchase your insurance so that you know that you won't be underinsured.

On top of this, we want to be as open and transparent as possible about the variety of insurances we offer, what they can do for you and how you can make a claim. We relentlessly release new articles weekly to help with this. Should you ever need to get in touch with our UK-based team to ask a question about your policy or add an additional piece of cover, we are available six days a week to handle any of your requests. 

Transparency is vital. Rhino lives and breathes to make your trade insurance journey as easy as possible. 

Always keeping a positive relationship.

Once you decide which trade insurance provider to go with, the chances are you won't hear from them until your renewal date is around the corner. Here at Rhino, we won't bombard you with emails and calls but we like to let you know that we're still around if needed. That's why throughout your time with us, you'll receive a few freebies on our part. That might be a new air freshener for your van, some stickers for your tool box or you might be fortunate enough to bag yourself a free Rhino t-shirt to wear on-site.

We love chatting to our #TeamRhino family over on our social channels too. Unlike other insurance companies, we create fun videos, trendy reels and communicate with our followers daily. We love seeing tradesmen and women showing off all their amazing work! We also can't get enough of seeing tradespeople using our merchandise, so getting the chance to feature on our profile with your Rhino mug or t-shirt has proved very popular!

On top of this, you can find what the tradespeople we cover think of Rhino Trade Insurance by checking the thousands of five-star reviews we have here. Not only do you get a trade insurer with a personality, but you also get a team of experts who pride themselves on giving you an unforgettable customer experience. 

Why choose Rhino Trade Insurance?

So what are you waiting for? With an excellent customer service set-up, trade policies to add value to your business and an online presence to keep you engaged with our fantastic team, what more could you need?

Rhino is passionate about providing tradespeople throughout the UK with premium insurance. We cover almost every trade, from bricklayers to gas engineers and car valets to fencing contractors. On top of this, you can get a tailored insurance policy, giving your business a valuable safety net should it ever need to be used. Give our cracking team a call if you want a quote for your next trade insurance policy: 0116 243 7904. 

Want to take matters into your own hands and get a quote online? We made the process as simple and efficient as possible by developing this handy online quote engine.


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